Gong Integration

Instead of using Glyphic’s native call recording functionality, you can connect Gong to Glyphic. In this case, Glyphic will pull call recordings from Gong as soon as they are available and process them in Glyphic.

In order to enable the Gong integration, go to Settings → Organizational → Call recorder. Click on Gong - Connect and follow the prompts:

Glyphic's Gong integration is read-only. We connect via OAuth 2.0 ("Sales Copilot by Glyphic" app) and access only:

(1) user list (to match users),
(2) call metadata and recordings (audio/video),
(3) call transcripts.

Glyphic never writes, modifies, or deletes any data in Gong. The connection can be revoked at any time from either Glyphic settings or Gong's integrations page, and Gong assigns region-specific API endpoints for data residency.