Slack Integration

Last updated: April 19, 2026

Glyphic's Slack integration posts call summaries into channels you choose, lets you ask Glyphic from Slack threads, and links Deal Rooms to specific Slack channels for ongoing deal collaboration.

Asking questions about calls in Slack

Whenever a Slack message includes a link to a call in Glyphic, you can reply in the thread, mention @Glyphic, and ask anything about that call. The message can be from a colleague or one of Glyphic's automated post-call summaries.

How to set it up

  1. Connect Glyphic to your Slack workspace. Go to Settings → Organizational in Glyphic and connect Slack.
  2. Choose a channel for call summaries. Click the ⚙ icon next to the Slack connection, switch on Slack call summaries, and pick the channel you want them posted to.
  3. Use @Glyphic in replies. After each call, Glyphic posts a summary in the chosen channel. Mention @Glyphic in a reply and ask any question about that call.

Important: invite the Glyphic app to the channel before mentioning it. Slack may prompt you the first time — click Invite Them, or open the channel name → Integrations → Add apps.

Custom Insight alerts

Each Custom Insight can post to one or more Slack channels whenever a value is captured on a call. This is the fastest way to route the things your team cares about — competitor mentions, churn signals, security questions, executive escalations — into the right channel without anyone having to look for them.

There are two notification modes per channel:

  • Regular notifications — Glyphic posts to the channel every time the insight returns a value. Good for low-volume insights where you want to see everything (e.g. "executive sponsor identified").
  • Smart (AI-filtered) notifications — you write a short prompt and Glyphic only posts when the captured value matches the prompt. Good for high-volume insights where you only want a subset (e.g. competitor mentioned and deal value is over $50k, or churn risk rated high).

A given channel can be configured as either Regular or Smart for an insight, but not both. Each Smart channel has its own filter prompt.

How to set up

  1. Make sure an admin has connected Slack at Settings → Organizational → Messaging.
  2. Open Settings → Insights and edit the Custom Insight you want to alert on (or create a new one).
  3. Under Slack notifications, add one or more channels:
    • For a regular channel, just pick the channel.
    • For a smart channel, pick the channel and write a filter prompt that describes what should trigger an alert (e.g. "Notify only if the customer mentions a specific competitor by name and the call participant is from a Director-level title or above").
  4. Invite the Glyphic Slack app to each channel so it can post.
  5. Save.

From then on, every time that insight is captured on a call, Glyphic posts the value (with a link back to the call) to the configured channels — filtered by the smart prompt where one is set.

Deal Rooms

A Deal Room links a Glyphic company to a specific Slack channel. Call summaries from that company are posted to the channel automatically, and anyone in the channel can ask Glyphic about the deal directly from Slack.

What you get

  • Summaries of every Glyphic call with that company posted to the channel.
  • @Glyphic mentions answer questions across all calls and emails for that deal.

How to set up a Deal Room

  1. If Slack isn't connected yet, an admin must connect it first under ⚙ Settings → Organizational.
  2. Open any Company page, click Link Deal Room, and create or link a Slack channel.
  3. From then on, every call with that company posts a summary to the channel. Use @Glyphic in the channel to ask about anything across the deal.

For personal Slack notifications (call summaries, prep sheets, task reminders, mentions), see Notifications.