Domain Settings: Internal vs Excluded Domains

This article explains the difference between marking a domain as Internal versus Excluded in Glyphic's Domain Settings, and the implications of each.

In some cases, you may want Glyphic to treat external parties, such as contractors, a second domain or vendors, as internal employees. Similarly, there may be certain companies you want to completely exclude from call recordings. You can manage both of these preferences by configuring domains as Internal or Excluded in settings > organizational

Internal Domains

Internal Domains allow you to mark additional email domains as part of your organization (for example, contractors, subsidiaries, or regional domains).

Participants with email addresses ending in these domains are treated the same as participants using your primary Glyphic signup domain.

What happens when a domain is marked as internal?

When all participants in a meeting are from internal domains:

Recording behavior

The call is treated as an internal meeting. It will only be recorded if the user has enabled internal call recording in their personal settings.

Call prep

No call prep emails are sent.

CRM updates

The meeting is not synced to your CRM.

Privacy & recording rules

Any internal call rules you’ve enabled (for example, make internal calls private or do not record internal calls) will apply.

Company records

Domains marked as internal will not appear as companies. If a company already existed for that domain, it will be removed—but the call data remains accessible.

Can this be undone?

Yes. If you remove a domain from the Internal Domains list, your existing call data is preserved and will be reassigned normally.

Excluded Domains

Excluded Domains allow you to prevent Glyphic from automatically recording meetings with specific email domains.

This is typically used for customers, partners, competitors, or sensitive contacts where recording should never occur by default.

Participants with email addresses ending in these domains trigger system-level rules that disable automatic recording and data processing.

What happens when a domain is marked as excluded?

When any participant in a meeting is from an excluded domain:

Recording behavior

The Glyphic bot will not automatically join the meeting. Automatic recording is disabled.Users can manually enable recording for individual meetings from the schedule page.

Call prep

No call prep emails are generated.

CRM updates

The meeting is not synced to your CRM.

Email activity

Emails from excluded domains are not included in activity timelines or analysis.

Company records & call data

Domains marked as excluded will not appear as companies. If a company already existed for that domain, it will be removed.

All existing calls associated with that domain are permanently deleted.

Can this be undone?

No. Adding a domain to the Excluded Domains list permanently deletes all existing call data associated with that domain. This action cannot be reversed.