AI Sales Roleplays

Last updated: April 20, 2026

The AI Training Simulator lets reps practice live sales conversations with an AI persona — discovery calls, demo runs, kickoffs, objection-handling drills — and gets the same scorecard analysis applied that real calls do. It's currently in beta.

Find it under Coaching → Training simulation (app.glyphic.ai/coaching/training/select).

How it works

You pick a training scenario, read the briefing for the persona and company you're about to talk to, then start a live call. The AI joins as a buyer with a name, voice, and avatar; you talk to it through your browser exactly like a normal video call. When you end the call, Glyphic processes the recording the same way it processes a real call — transcript, summary, talk stats, and scorecard scoring — and shows you the results.

Scenarios

A scenario describes who the rep is talking to: a fictional company (industry, size, context), a persona (role, personality, goals, concerns), a call type (discovery, demo, etc.), and which scorecard(s) the rep will be evaluated against.

Glyphic ships a default set of scenarios out of the box. The first time anyone in your organization opens the page, those defaults are seeded — discovery, demo, kickoff, and similar — so you can start practicing immediately.

Creating a custom scenario

Click Create Training on the scenario list. Fill in:

  • Persona — the role the AI should play (e.g. "VP of Sales at a mid-market SaaS company").

  • Background — the situation, prior context, anything the rep should know is in the AI's head.

  • Concerns — what the AI buyer is worried about.

  • Avatar attitude — Realistic or Challenging.

  • Call type tag (optional) — drives which scorecard rubric is applied.

  • Scorecards (optional) — pick the rubrics you want the practice call evaluated against.

From your inputs, Glyphic generates the fictional company profile, the structured persona, and the system prompt that drives the AI's behavior on the call. The AI's name, voice, and avatar are picked from a small set of supported personas — those aren't configurable per scenario.

Anyone in the workspace can create a custom scenario. You can only delete scenarios you created (the default scenarios cannot be deleted).

Running a practice call

  1. Pick a scenario from the list. The Briefing page shows the persona, fictional company, the call type, and which scorecard(s) you'll be evaluated against.

  2. Click Start Training Call. Glyphic asks for camera and microphone permission and connects you to the AI.

  3. Run the call exactly like you'd run a real one. Talk normally; the AI responds in real time with voice and a video avatar.

  4. End the call when you're done. Glyphic uploads the recording and processes it.

  5. You're taken to the training call page once processing is complete.

Calls are capped at 30 minutes. You'll get a visual warning at 28 minutes and the call ends automatically at 30. There's no limit on how many times you can retake a scenario — each attempt creates a separate training call.

The training call page

Once a practice call is processed, you get a dedicated page that mirrors the regular call page: recording, transcript, AI summary, talk stats, and coaching scorecard results. Scorecards run automatically using either:

  • The scorecards attached to the scenario, if any are set, or

  • Your team's standard scorecards, with the call flagged as a training session.

Training calls live in a separate list from real calls — they don't appear under Calls, only under Coaching → Training simulation → Past Training Calls. This keeps practice and customer conversations cleanly separated.

Manager visibility

Who can see whose practice calls is controlled at the organization level. From Settings → Organizational, set the Coaching simulation view permissions:

  • Unrestricted — everyone in the workspace can see every training call. Useful for teams that want to build a library of strong examples.

  • Restricted — users see only their own training calls and those of their direct and indirect reports. Admins still see everything.

See Coaching Simulation View Permissions for the full reference.

Deleting a training call

You can delete a training call if you participated in it, or if you're an Owner or Admin.

Tips

  • Use the same scorecards as your live calls. The most useful pattern is to attach your team's discovery scorecard to a Discovery training scenario — practice scores then move on the same axes managers coach against.

  • Run a baseline early in onboarding. A new hire's first practice attempt is a useful reference point for tracking how quickly they reach team-average scores.

  • Treat it as warm-up, not assessment. The point is to get reps reps before live customer calls, not to grade them.

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