Dialpad Integration

Last updated: May 29, 2026

Airspeed can ingest phone calls recorded via Dialpad. Once connected, your Dialpad calls are processed just like any other conversation in Airspeed — with summaries, insights, scorecards, and tasks.

Connecting Dialpad

  1. Generate an API key in Dialpad. Follow Dialpad's instructions: Create an API key.
  2. Make sure the key is granted the following scopes:
    • Recordings export
    • Dialpad Meetings read
    • Dialpad Meetings all
    • List calls
  3. In Airspeed, go to Settings → Organizational → Call recorder.
  4. Click Connect next to Dialpad.
  5. Paste the API key into the modal and click Connect.

Once connected, Airspeed begins pulling new Dialpad calls and processes them as soon as they're available.

Disconnecting

To disconnect, open Settings → Organizational → Call recorder and click Disconnect next to Dialpad. Airspeed stops pulling new calls. Past Dialpad calls already in Airspeed remain accessible.

Permissions

Only admins can connect or disconnect Dialpad.

FAQ

Will Dialpad calls be matched to my CRM?

Yes — the same way native Airspeed calls are. Airspeed uses participant phone numbers and your calendar to match calls to Contacts, Companies, and Deals.

Can I limit which Dialpad calls Airspeed processes?

Airspeed ingests calls accessible to the API key. Manage which calls are recorded at the Dialpad side, and use Airspeed's Domain Settings to keep specific external domains out of analysis.

If you have questions about the Dialpad integration, reach out to support@glyphic.ai.